Optus to pay $1.5 million for misleading customers during NBN transition
23 May 2018
The Federal Court has ordered Optus Internet Pty Ltd (Optus) to pay penalties of $1.5 million for making misleading representations to customers about their transition from Optus’ HFC network to the National Broadband Network (NBN).
From October 2015 to March 2017, Optus told around 14,000 of its customers that their services would be disconnected (in as little as 30 days in some cases), if they did not move to the NBN. Under the terms of its contract, Optus could not force disconnection within the timeframe it claimed.
Optus also made misleading representations to customers that they had to sign up to Optus’ NBN services, when they could have chosen any internet service provider.
Optus benefited by around $750,000 as a result of the conduct.
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