Telstra wireless broadband accounting?

After a few years enjoying the virtues of wireless broadband, I noticed once more, that there were some unaccountable anomalies in my Telstra internet fees.

So, a few weeks ago I wrote to Telstra about it, specifically about their accounts and my access to 'my history' of my connection.

As they have not responded, today I flung the following off to the Telecommunications Industry Ombudsman, and post it here 'for the record':

My complaint lodged with the TIO on Monday 08/11/10.
at
TIO webpage http://www.tio.com.au/ComplaintForm/ComplaintFormS3a.asp

Describe your complaint

Telstra account history?

As Telstra is a legitimate business, and deals within the law with customers, there should be no reason for Telstra not providing, or for not making available, full accounting records of all transactions between Telstra and it's clientele, no matter how old any transaction may be.

Therefore I ask that Telstra make adjustments to the service provision of the Bigpond prepaid wireless broadband facility, so that in future, Telstra enables customers to access the full history of their account's transactions. If not the full history, then at least the records of the previous 3 months.

The present records provided are far below even 'adequate', and do not enable the user to keep track of how much it is costing them to use the prepaid wireless broadband internet service.

There can be no doubt that the system is designed to 'advantage' the telco, to the financial detriment of the customer. Any suggestions to the contrary are collusionary hyperbola.


How would you like the provider to resolve your complaint?

Improve the account records facility, making full details of deductions available to the customer whenever they wish, and online, without having to lose time with their extremely poor voice-call telephone service.

As written above, this is posted here, for the record...

As usual, I expect little to come from this complaint of mine. However, it does seem that I was in some part instrumental in sending the ruthless merchant Telstra CEO, Sol Trehillo (?spelling?) back to north America. So ya never know???


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